Keep the dog separate from the owner record
One owner can have multiple pets, each with their own breed, coat, style, temperament, health information, handling instructions, groom history and normal return cycle.
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Built for UK dog groomers and pet grooming businesses
Booking software that knows the difference between the owner and the dog.
OrdoBook keeps the normal booking, payments and customer tools, then adds the pet layer grooming businesses actually need: pet profiles, safety information, pet-specific price and time, groom history, collection status and repeat-groom planning.
UK builtUK supportNo marketplace commissionPet-aware booking
Today's grooming board
Tuesday · 4 pets booked
09:00Grooming
Milo
Cockapoo · Full groom
No safety flags
10:45Ready
Bella
Cocker Spaniel · Full groom
Email owner
13:00Checked in
Ted
Labrador · Bath & deshed
Skin sensitivity
15:00Booked
Luna
Pomeranian · Full groom
Nervous with dryer
4
Pets today
1
Ready
6 wk
Milo return
Generic salon software misses the animal
A dog is not a note attached to a customer. It needs its own working record.
Grooming businesses need the human for communication, payment and account ownership — but the animal is the thing being booked, handled, groomed and remembered. OrdoBook keeps both parts connected without mixing them together.
Book the time this pet actually needs
Set a normal price, duration and buffers for an individual pet and service. OrdoBook uses that pet-specific timing when it calculates real availability instead of falling back to a generic slot length.
Put safety information where the groomer sees it
Bite-risk flags, allergies, medical context, skin sensitivities and handling notes stay attached to the pet and can be surfaced before the groom starts.
Run the day around the groom, not loose notes
Move each pet through Checked in → Grooming → Ready → Collected, save a permanent groom record and keep the next recommended groom connected to the animal.
One connected grooming workflow
From “book Milo” to “Milo is ready” to “see you again in six weeks”.
Before the appointment
Customer chooses or adds the pet during online booking
Pet-specific normal price and duration can override the service default
Deposits and saved-card booking protection still work normally
Owner and pet details stay linked instead of creating duplicate customer records
Manual phone/walk-in bookings can attach the pet too
Rescheduling keeps the pet-specific appointment duration and buffers
On grooming day
Today’s Grooming board puts the pet first and labels the human as the owner
Visible bite-risk, allergy, medical, skin and handling context
Checked in → Grooming → Ready → Collected workflow
Ready for collection queues an owner email
Permanent coat, style, behaviour and product notes
Customer-facing grooming report kept separate from private groomer notes
After the groom
Save the recommended return interval on the pet
Build a permanent groom history across visits
Owner can maintain safe pet details from their customer account
Signed-consent records retain the exact wording, signer, version and timestamp
Checkout can carry deposits into the final sale
Existing OrdoBook retention, customer credit and reporting stay available
Price and time can belong to the pet
“Cockapoo full groom” is not one fixed job when every Cockapoo is different.
Keep a sensible salon service list, then make the quote more specific only where it needs to be. A groomer can have their own service price/time, and an individual pet can have a final normal price, duration and buffers for that exact service.
Precedence: salon service → groomer override → pet-specific normal quote. Blank pet fields inherit instead of becoming zero.
Milo · Cockapoo
Full groom
Salon service£45 · 90 min
Groomer Alex£50 · 105 min
Milo normal quote£58 · 120 min
Availability and the booking price can now use Milo's 120-minute / £58 normal quote instead of the generic 90-minute service.
Safety information belongs with the pet
Make the important handling information difficult to miss.
Record bite/aggression risk, allergies, relevant medical conditions, medication, skin sensitivities, temperament, handling instructions, vet details and vaccination notes on the animal. Groomer-only private notes stay separate from owner-facing grooming reports.
Ted · Labrador
Bath & deshed
Skin
Sensitive skin — owner requests fragrance-free products
Handling
Happy on table, anxious around high-velocity dryer
Allergies
No product allergies recorded
Ready means ready
Give the team one clear collection status and tell the owner at the right moment.
The grooming board only moves forwards: Checked in, Grooming, Ready, Collected. Marking a pet Ready queues the existing OrdoBook ready-for-collection email so the status is not just an internal colour on a screen.
Current channel in this pass is email. OrdoBook does not pretend an SMS or WhatsApp was sent before those integrations actually exist.
Bella's visit
1
Checked in
2
Grooming
3
Ready
4
Collected
Bella is ready for collection 🐾
Bella is all finished and ready to collect from your groomer.
Grooming mode still gets the full OrdoBook platform
Pets are an extra layer — not a stripped-down separate app.
Online booking, deposits, customer accounts, staff availability, appointment checkout, saved cards, gift value, customer credit, packages, memberships, waitlists and reporting remain part of the same OrdoBook account.
Full groom checkout
Milo full groom£58.00
Deposit already paid− £15.00
Card remaining£43.00
Sale value£58.00
Why OrdoBook for pet grooming?
Use a real appointment platform without forcing grooming into a beauty-salon data model.
Dog grooming mode changes the parts that genuinely need to be different — pets, safety, grooming history, pet-specific timing and the day-of-groom lifecycle — while retaining the stronger booking, payment and customer infrastructure underneath.
Pet profiles live underneath the human owner instead of pretending the dog is the customer
Per-pet service price and timing can override salon and groomer defaults
Availability is calculated using the selected pet’s actual saved duration and buffers
Safety-critical pet information is visible in the grooming workflow
The day-of-groom status has one clear sequence instead of free-text guessing
Groom history is permanent pet history, not another note on the customer record
Standard OrdoBook deposits, checkout, customer accounts and reporting remain available
UK-built product with UK support and no marketplace commission on your own bookings
Want to run your grooming business in OrdoBook?
Join early access and tell us how your grooming business works. The pet-grooming mode is being built into the same OrdoBook product rather than spun out into another subscription.