Terms of service

These terms apply to businesses and team members who access or use OrdoBook. OrdoBook is operated in the United Kingdom by Josh Pickles, trading as OrdoBook. Contact us at contact@ordobook.uk.

By creating an account, accepting an invitation or using the service, you agree to these terms on behalf of yourself and, where applicable, the business you represent.

OrdoBook provides online appointment booking, scheduling, team-management, customer communication and related administration tools. We may improve, replace or withdraw features as the service develops, provided this does not remove a paid customer’s core service without reasonable notice.

Early-access features may be incomplete or change more frequently. We will take reasonable care in providing the service but do not guarantee that it will always be uninterrupted or error-free.

You must provide accurate information, keep login details secure and tell us promptly if you suspect unauthorised access. A person creating a business account confirms that they are authorised to act for that business.

You are responsible for users you invite, permissions you grant and activity performed through your account. Accounts may not be shared between people unless the service expressly supports that arrangement.

You must not use OrdoBook to:

• break the law or infringe another person’s rights;
• send spam, misleading messages or unlawful marketing;
• upload malicious code or interfere with security or availability;
• attempt to access another business’s records or another user’s account;
• reverse engineer, scrape or misuse the service except where law permits; or
• store information that is excessive, irrelevant or unlawfully obtained.

A business using OrdoBook remains responsible for the customer and booking information it collects, including the accuracy of that information, its lawful basis, required privacy information and responses to individual rights requests.

OrdoBook will process that data to provide the service, follow documented instructions, protect its security and meet legal obligations. Businesses must not upload special category or highly sensitive information unless the service expressly supports it and an appropriate lawful basis and safeguards are in place.

OrdoBook provides scheduling technology and is not the salon, treatment provider or other business supplying the booked service. The relevant business is responsible for its services, prices, availability, customer care, cancellations, refunds, professional obligations and any dispute with its customer.

Businesses must ensure that booking information shown to customers is accurate and that team members are suitably qualified, insured and authorised where required.

Selected initial test businesses may receive six months’ access without a subscription fee. The free period, its start date and any limitations will be confirmed separately.

The planned standard subscription is £15 per month. No paid subscription begins until the price, billing period, payment method, start date and cancellation arrangements are clearly presented and accepted. We may change future pricing on reasonable notice, but changes do not apply retrospectively to amounts already due.

A business may stop using OrdoBook at any time. Once paid subscriptions are introduced, the applicable checkout or subscription information will explain billing and cancellation timing.

We may suspend or restrict access where reasonably necessary to protect security, prevent misuse, investigate a breach, comply with law or deal with unpaid charges. Where practical, we will explain the reason and allow a reasonable opportunity to resolve the issue.

We use reasonable efforts to keep OrdoBook available and protect stored information, but maintenance, third-party outages and events outside our control may interrupt access. Businesses should retain any records they are legally required to keep independently of OrdoBook.

OrdoBook and its software, branding, design and documentation belong to us or our licensors. We grant users a limited, non-exclusive, non-transferable right to use the service for their internal business purposes while these terms apply.

You retain ownership of information and materials you submit and grant us the rights reasonably necessary to host, process, transmit and display them to provide the service.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, OrdoBook is not responsible for indirect or consequential loss, loss of profit, loss of anticipated savings, loss caused by salon services, or loss resulting from information a business entered incorrectly. Our total liability arising from the service will not exceed the greater of £100 or the subscription fees paid by the affected business during the 12 months before the event giving rise to the claim.

These terms continue while you use OrdoBook. When access ends, rights to use the service end immediately. Provisions intended to survive, including those concerning payment, intellectual property, data, liability and disputes, will continue to apply.

We may update these terms to reflect service, legal or security changes. Material changes will be notified through the service or by email where appropriate. Continued use after the effective date means the updated terms apply.

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory law gives a user the right to bring a claim elsewhere.